How do I place an order?
Placing an order is simple if you know what you want and have the information to get started. Here’s what we need:
- PRINT-READY ARTWORK.
• If you have print-ready, professional artwork, or if you think you can create it, please see Art Guidelines for directions on file preparations.
• If you don’t have print-ready, professional artwork, we can help you out. Our in-house artist can bring your idea to life, whether you have a rough sketch or even just an idea in your head. For more information, contact us for a free consultation and custom quote.
- APPAREL STYLE(S), COLOR(S), AND SIZES.
• We offer thousands of styles, hundreds of colors, and a variety of sizes; let us know what you’re looking for and we’ll get you a custom quote, but remember we can’t give you a complete quote without seeing your artwork and knowing the number of ink colors, print locations, and estimated quantity. Contact us with the garment styles and colors you’re looking for and we’ll show you some options to fit your needs.
- ORDER DEADLINE.
• If you have a specific event or date that you need your printed garments, please inform us of that date when you place your order.
- SHIPPING + PAYMENT.
• Once we have your order details confirmed and you’ve approved your art proof, we can get your order invoiced. We do require a 50% deposit before we get started on your order. We accept cash, checks, debit and credit cards. If you are a returning customer we can accept a credit card payment over the phone.
• Orders can be shipped via our UPS account and the cost added to your invoice (invoice must be paid in full before we will ship your order), or we can bill the shipment to your UPS or FedEx account, we’ll just need you to provide us with the account number.
When will my order be ready?
Our standard turnaround time is 4-6 business days based on our current workflow. That period of time begins the day we receive approval on artwork proofs, final garment quantities, and deposit payment is received. Shipping time, if applicable, is not included in our standard turnaround time.
How do Rush Charges work?
We will do everything we can to accommodate your deadline without a rush charge. However, in some cases we may require a rush fee if overtime is needed to meet your deadline. Rush charges apply to all printing and artwork totals on your invoice.
What are the costs associated with my order?
Every order is unique and requires different needs and thus potentially different costs. We charge for the following services and products, but few orders get charged all of these:
Professional Graphic Design and Illustration – Basic artwork is billed at $50/hr with a minimum of 30 minutes then billed in 15 minutes increments. Every project is unique, contact us for more information.
Set-Up Charges – Set-up charges are billed at $25 per screen on the first order of a print. Repeat orders may have the set-up fee waived if the minimum order for your design is met; you will get one free screen set-up for every 12 pieces on reorders of a print.
Garment Cost + Printing – The cost of your garment and printing are combined, together this becomes the majority of the cost of your printed order. On many orders, this is the only charge on your invoice. This price varies depending on garment style, order quantity, print locations, and number of ink colors per location. Please contact us for a custom quote and feel free to send over your print-ready artwork if you have it. If you still need to finish up your design, or need us to create it, we’ll just need to know the details of the final print in order to give you a quote.
Over-sized Garments – Every garment sized XXL or larger comes with an increased cost from our suppliers. Each garment style has a different price, but on average over-sized garments will be an additional $2/ea for XXL, $3/ea for XXXL, etc. Please note that not every garment style or color is available in every size. Please let us know if you need sizes larger than 2XL as that may limit the garment options for your order.
Color Change Fees – When our customers request for us to change the ink colors during the print run, using different ink colors on different garments during a single order, we charge $10 per color and location for color change fees.
Discharge Printing – Discharge screen printing comes with additional costs because of the additional set-up time, complexity, and cost of materials. Our standard minimum for discharge printed orders is 48 pieces with the same print, and all the regular price breaks apply. Your cost depends on your artwork and order quantity, but expect to pay about 20% more for discharge orders. Please note that only 100% cotton garments can be printed with discharge inks, so contact us for more information and garment options.
What are your set-up charge fees?
On the first order of a print, the set-up charges are billed at $25 per screen used in the printing of your order. This covers our time and materials to set up to print your order. On re-orders of a print, each 12 pieces in the re-order will get you one free screen set-up.
Can we do a press check?
No. There are a few reasons we don’t offer press-checks. Any hold to an order once it’s on press can result in inks going bad and the set-up being taken down, which is a waste of our time and resources. All print details should be finalized before press time. If you really need to see a printed shirt or approve printed details before committing to a full run, please order print samples in advance (see below).
Can we get samples?
Blank garment samples are encouraged if you are looking for a specific color, style, or fit. Provided you place an order with us using the sample(s), we bill the samples with your regular order. However, if you decide not to have samples printed or not to order at all, then you will be required to pay a sample cost for the blank piece and any necessary shipping.
Printed sample costs are the equivalent of ordering one t-shirt and will always be subject to set-up charges. Screen printed samples are subject to the same processing times as regular orders so please plan accordingly. Sample shirts generally start around $80/shirt and can be as much as $300+ depending on the number of ink colors and print locations. We do about 3 sample orders per year because our customer service staff is incredibly knowledgeable.
Can you ship my order?
Of course we can ship your order. Orders can be shipped via our UPS account and the cost added to your invoice (invoice must be paid in full before we will ship your order), or we can bill the shipment to your UPS or FedEx account, we’ll just need you to provide us with the account number. If you need an order to arrive on a certain date, please provide us with that date when you place your garment order. Shipping charges are based on order details and will be calculated after the order has been printed and packaged for shipping. We are not responsible for lost shipments, but we always insure shipments for the replacement cost. Shipping times are not factored into our standard turnaround times.
How do I pick my ink colors?
For complete info on choosing ink colors, visit the Ink Colors. When selecting your colors be sure to use our Ink Color swatches or the Pantone Solid Coated book. This book most accurately represents final cured ink on actual garments. If you cannot provide a Pantone number, please provide a printed sample of the color you’re looking for and we will color match according to that sample. If you’re only picking ink colors off a computer screen or inkjet print out, Beware! Every computer and every printer are color calibrated differently, there is no industry standard for color calibration. Your computer screen will differ from ours and your printer will differ from ours – this is a dangerous option, especially if you’re particular.
What are my garment style options?
Fortunately for our customers, we offer thousands of garment options, styles, and colors from a variety of manufacturers and suppliers. Our staff does have a wealth of knowledge and resources so we encourage you to contact us to help you find your ideal garment style. While many printers work with just a handful of manufacturers or suppliers, we specialize in custom printing and are focused on working with customers to deliver the right blend of garment style and function. We offer Bella/Canvas, Next Level, Alternative Apparel, and a variety of other specialty garment options in addition to the more standard Gildan, Hanes, and similar product lines. We print on a large variety of items including t-shirts, sweatshirts, long-sleeve shirts, polos, youth shirts, infant onesies, shorts, sweatpants, sportswear, jerseys, handbags, totes, jackets, and hats. We also work with specialty suppliers for restaurant industry options, workwear, sports apparel, and hats. We have samples of our most commonly printed items in our shop to help you decide which garment to choose.
How do you need my artwork?
All artwork is preferred in vector format, saved to CS5 at full size as Adobe Illustrator or Illustrator pdf files with all fonts outlined. Raster graphics must be created at full size, at 300 dpi or higher, and should have each color on its own layer. We accept the following hi-resolution file formats: ai, pdf, eps, svg, psd, tiff, and some hi-resolution jpgs. Vector files and color-separated, print-ready artwork is strongly encouraged and will minimize or eliminate art charges. All fonts must be converted to outlines or the font file(s) must be included with artwork. If you have questions regarding the print-readiness of your artwork, please contact your graphic designer or our art department. Please do not send any Microsoft documents for printing. There are no Microsoft programs that allow users to create hi-resolution graphics for professional screen printing. If you do submit your artwork as low-resolution graphics, it will be subject to design charges necessary to re-create your artwork as a print-ready graphic. We will give you a quote for the art charges that will need to be approved and paid for before we begin any work on the design.
What are your graphic design capabilities?
We have an experienced graphic designer and illustrator who works with a variety of print mediums on a regular basis, with a focus on custom graphic apparel design for our customers. Beyond t-shirt design, we offer a variety of graphic design and illustration services to small businesses and non-profit organizations. Please see our portfolio for samples of our apparel design work. Please contact us if you’re interested in our other design capabilities. Our creative design rates start at $30/hr based on the extent of your project. If you’re having trouble determining exactly what you want, please contact us to discuss your design needs and we’ll help walk you through the process.
I have an idea, can you design it?
Yes, our designer can bring your idea to life. There are a number of things to keep in mind if you’re considering hiring our designer for your apparel graphics, including copyright laws, our design experience, and design time and cost. We do offer free consultations so you can come in and meet with our graphic designer to discuss your idea, the possibilities and limitations, as well as the cost.
I have shirts, can you print them?
Printing on customer-supplied garments is something we do regularly for our customers. If you’re interested in providing garments for printing, please ensure they are all new, unworn, and unwashed for the best printing results. Used, old garments may cause problems during the printing process. Please contact us to be sure the garments that you want to have printed will work with our printing process. We do ask to see the garments in person before committing to printing. We know the many limitations of the garments that we work with, but if you’re ordering your own garments we can’t take responsibility for the quality of your garments or whether your garments will be ideal for printing.
Do you offer embroidery?
Yes, we do offer embroidery. Embroidery is quite different than screen printing and comes with its own opportunities and limitations, please contact us for a custom quote for your embroidery project.
What is your payment policy?
A 50% deposit is required at the time your order is placed unless other arrangements are made in advance. We accept Cash, business and local checks, Visa, Mastercard, and Discover. We must receive your deposit payment before your order is printed, and late payment will delay your order. The remaining balance is due upon pickup/shipment. Orders can not be picked up/shipped until the balance is paid in full.
What is your misprint policy?
We inspect all garments before, during, and after printing to ensure the highest quality, but we are human. We do our best to provide the highest quality garment possible. All of our shirts are hand-printed and sometimes there are some minor print or color variances. Through our printing processes there is a possibility that not every shirt will be exactly the same. Subtle differences between each printed shirt is part of the brilliance of manual screen-printing. From time to time human error surpasses our limits of professional printing and misprints occur. We do not charge for misprinted shirts that are brought to our attention immediately. Misprints that exceed 3 shirts or 3% of the original order and those orders below our quality levels may be replaced at our expense. If you have a complicated order and are in need of an exact number of shirts, we recommend that you order a few extra. Any misprint issues must be brought to our attention within 2 weeks of garment delivery and garments must be unworn and unwashed.
We are not responsible for any imperfections in garments provided by the customer and cannot offer misprint replacements on provided garment orders.
Will you print this artwork?
Our world views are quite diverse, and we are very open-minded, but we reserve the right to refuse an order if we find it to be of a questionable nature. We will not print artwork that seriously promotes hate, racism, sexism, or other offensive materials.
Will you sponsor us and/or give us a discount on our order?
Probably not, but maybe. We’ve been asked by hundreds of organizations, individuals, sports teams, friends, fundraisers, political campaigns, and small businesses to put our logo on their shirts in return for a discounted or free order. Unfortunately, giving away services is not a sustainable marketing strategy for any small business and a logo by itself does very little for us. The best way to get a discounted price on your shirt order is through our referral program.
If you’re looking for a FREE order or heavily discounted order, please be prepared to offer us some equally great and FREE advertising and marketing services in return and we’ll consider it.
If you’re already a loyal customer working on an awesome community-focused event, you’ve already got our ear. Let us know the details and we’ll be happy to see how we can help!
What is the Referral Discount?
A lot of our customers find us because their friends tell them about us. When our happy customers tell their friends about us, we appreciate the kind words. With every order placed, our clients get a referral card worth a 10% discount on a new customer’s order. Not only will the new customer get 10% off on their first order with us but, once the referral card has been redeemed, the existing customer who referred the new customer will get 10% off on their next order with us.